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Where can I provide feedback?

Booking Feedback Once you have completed a booking, you can provide a review to better help the community gain an insight into your experience. Simply, ...

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Can I contact the Personal Trainer before booking?

Yes, please select 'Ask owner' on their profile. This will open the direct messaging system where you can get in touch to ask any questions. Please note that ...

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I didn’t receive a booking confirmation?

Please ensure that you have entered the correct email on booking. Alternatively, check your junk mail as some mailboxes place the email there. So long as ...

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Can I transfer my Booking to someone else?

You can transfer a booking to someone else so long as you're within the booking validation period (3 months) and the bookings have not been used. Please ...

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How long is a booking valid for?

Booking is valid for a total of 3 months, however, this can be extended if you will be travelling. You will need to first notify our support team in order to ...

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What payment methods do you accept?

We currently accept: Visa Debit Credit Card Bank Transfer We do not accept: Cash American Express Cards (Amex) AliPay Apple Pay

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Where can I view my bookings?

You can view this directly from your dashboard once you're logged into your account. You will be able to view all Invoices and bookings made which can also be ...

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What happens if I need to change my booking?

Please get in touch with us so that we can reschedule your session or class with the partner. Please email us and provide a minimum of 24hrs notice in respect ...

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How do I contact support?

You can call us on 04513-2112 , send us an email or use the live chat below. We aim to always be there for you but please note that during certain peak hours ...

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Do you offer refunds?

Single sessions are non-refundable. We also do not offer refunds once the customer has booked a package. Exclusion - However, if you have ordered a package ...

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