Where can I provide feedback?

Booking Feedback Once you have completed a booking, you can provide a review to better help the community gain an insight into your experience. Simply, visit your dashboard > order > then select your booking > leave feedback. This will ...

Can I contact the Personal Trainer before booking?

Yes, please select 'Ask owner' on their profile. This will open the direct messaging system where you can get in touch to ask any questions. Please note that it is not permitted to exchange contact details and all communication must remain on the ...

I didn’t receive a booking confirmation?

Please ensure that you have entered the correct email on booking. Alternatively, check your junk mail as some mailboxes place the email there. So long as the payment has been processed then your order will be active. If you get in touch with ...

Can I transfer my Booking to someone else?

You can transfer a booking to someone else so long as you're within the booking validation period (3 months) and the bookings have not been used. Please contact our customer support so that they can further assist you.

How long is a booking valid for?

Booking is valid for a total of 3 months, however, this can be extended if you will be travelling. You will need to first notify our support team in order to extend your booking validation.

What payment methods do you accept?

We currently accept: Visa Debit Credit Card Bank Transfer We do not accept: Cash American Express Cards (Amex) AliPay Apple Pay

Where can I view my bookings?

You can view this directly from your dashboard once you're logged into your account. You will be able to view all Invoices and bookings made which can also be downloaded.

What happens if I need to change my booking?

Please get in touch with us so that we can reschedule your session or class with the partner. Please email us and provide a minimum of 24hrs notice in respect of the partner so that they have sufficient notice.

How do I contact support?

You can call us on 04513-2112 , send us an email or use the live chat below. We aim to always be there for you but please note that during certain peak hours we do get very busy.

Do you offer refunds?

Single sessions are non-refundable. We also do not offer refunds once the customer has booked a package. Exclusion - However, if you have ordered a package session then you can claim a refund before your 3rd session if you have selected a ...

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