Frequently Asked Questions

We have enlisted some frequently asked questions and answers below. If you require further help, please do not hesitate to get in touch using the contact page.

Where can I provide feedback?

Booking Feedback

Once you have completed a booking, you can provide a review to better help the community gain an insight into your experience. Simply, visit your dashboard > order > then select your booking > leave feedback. This will leave a review on the profile of the partner. Feedback is an important component to ensure transparency and accuracy with each booking on the platform.

The Platform

We always welcome feedback to improve our platform and continue our vision in becoming the leading fitness platform in UAE. We welcome both constructive feedback and praises, you can do so by emailing hello@myfitape.com.

Do you offer Gym memberships?

Gyms LocatorWe do not offer gym memberships on the platform, however, we have some impartial reviews to help our customers have a realistic understanding of different gyms in Dubai. View Gym Locater

Can I contact the Personal Trainer before booking?

Yes, please select ‘Ask owner’ on their profile. This will open the direct messaging system where you can get in touch to ask any questions. Please note that it is not permitted to exchange contact details and all communication must remain on the platform.

If you need a quick enquiry to contact the trainer and we will get in touch on your behalf and get back to you promptly.

Can the personal trainer come to me?

Yes, most trainers on the platform come to train you in your building, local gym or at your home. In the summary section on the personal trainer, you will be able to see how they operate. Some can come to you whilst others focus on certain areas.

If you’re not sure please get in touch with us and we will be able to assist you.

I didn’t receive a booking confirmation?

Please ensure that you have entered the correct email on booking. Alternatively, check your junk mail as some mailboxes place the email there.

So long as the payment has been processed then your order will be active. If you get in touch with customer support they will issue you with the booking confirmation. You can also view the Invoices and download them from your dashboard under ‘Orders”.

Can I transfer my Booking to someone else?

You can transfer a booking to someone else so long as you’re within the booking validation period (3 months) and the bookings have not been used. Please contact our customer support so that they can further assist you.

How long is a booking valid for?

Booking is valid for a total of 3 months, however, this can be extended if you will be travelling. You will need to first notify our support team in order to extend your booking validation.

How can I contact the Partner that I booked with?

We have a direct messaging feature, to use it simply visit the partner’s profile and select the ‘Ask Owner’ button. This will then allow you to directly message the partners. Once you receive a response, you will also receive an email notification.

What does Verified mean?

You might occasionally see the verified badge, on certain profiles. This is an indication that the partner has completed our verification processes such as submitting the required documentation and details. Partners with the verification badge have a higher level of credibility on the platform.

 

Do you share health tips?

Yes, we occasionally write some informative posts on our blog. View the blog

What payment methods do you accept?

We currently accept:

  • Visa
  • Debit
  • Credit Card
  • Bank Transfer

We do not accept:

  • Cash
  • American Express Cards (Amex)
  • AliPay
  • Apple Pay
Is my information safe & secure?

Yes, we take this very seriously and guarantee that we never share your data with any 3rd party and our platform has a secure infrastructure to protect all data from and to the server at all times.

Our site is SSL encrypted with a firewall to ensure your viewing time on the website and anything you enter is safe and secure.

Do you offer Gym Memberships?

We do not offer Gym memberships, however, we do provide impartial reviews for Gym around Dubai and provide a gym locator which allows you to find gyms near you using your current location. You can view that here.

Where can I view my bookings?

You can view this directly from your dashboard once you’re logged into your account. You will be able to view all Invoices and bookings made which can also be downloaded.

What happens if I need to change my booking?

Please get in touch with us so that we can reschedule your session or class with the partner. Please email us and provide a minimum of 24hrs notice in respect of the partner so that they have sufficient notice.

How do I contact support?

You can call us on 04513-2112 , send us an email or use the live chat below. We aim to always be there for you but please note that during certain peak hours we do get very busy.

Do you offer refunds?

Single sessions are non-refundable. We also do not offer refunds once the customer has booked a package.

Exclusion – However, if you have ordered a package session then you can claim a refund before your 3rd session if you have selected a package. If you reclaim prior to your 3rd session (in a package) we will credit your account with the balance left over to use on other activities.

 

 

How do you book?

Booking is done online. Simply select the dates/time available and make a payment online. You will then receive a booking confirmation.

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