FAQ

FAQ for Customers

We thought you would have some questions, so here is a list of some of the most frequently asked questions that customers ask.

How Do I Book?

To book on the platform, you simply select your preferred fitness category and checkout. You will then be shown a step by step secure checkout to pay by credit card or debit card and you will then receive a notification of your workout.

Is it Safe & Secure?

We’re heavily invested in making MYFITAPE the safest, most secure booking platform. All our website is SSL Encrypted and we have built the website with safety and security in mind. All data is encrypted from payments to personal information. It can only be accessed by you and we have firewalls in place to ensure that no matter what your data is always safe and secure at all times.

This is why we have been a trusted provider of fitness. If you have any questions, please reach out to our support if you have any questions which need answering by clicking here.

100% Encrypted and validated by the mos trusted seals.

     

Do You Have a Gym?

No. We do, however, have a reviews of some top gyms to visit. If you’re based in Dubai, take a read on the top 10 gyms in Dubai.

Can I contact Vendors?

Yes, you can contact vendors using the ‘Ask Owner’ button next to their listing.

Can I Pay Cash?

No. We only accept Card Payments and Cash on Delivery (COD) is strictly against the terms of service agreement for both customer and partners. Our payment process is safe, secure and encrypted. Any breach of this could lead to your account being suspended.

Can I change my Booking Dates?

Yes. You will need to contact the trainer to adjust the dates but let the trainer know in advance. A minimum fo 24hrs is required otherwise your booking will not be refundable but will be credited to your account to use later. Reach out to trainers or partners and request a booking change, they will make the amendments needed.

If you further require assistance, please reach out to us through live chat or contact us here.

Nothing Available in My Area - What Should I do?

Get in touch, we have set up the ability for many trainers to move around the city and come to you. Usually, the best practice is to reach out to our partners directly through direct messages and request for them to come to you or alternatively get in touch with us and we can make the arrangement.

Can I Call my Trainers?

No. As part of our terms of service agreement, all communication must happen within the platform. We have a direct messaging system where you can contact the host directly if you have any questions. All direct messages on the platform are also forwarded to their email and they tend to reply very quickly.

However, you may receive a call from your trainer as your details are released upon booking. Trainers will usually get in touch when it comes closer to the time of booking, usually for directions. Post workout, conversations continue on the platform.

Do You Offer Refund(s)?

Yes, you have a money back guarantee. You can request a refund so long as it is 24hrs prior the booking date. The refund will be issued once you get in touch with your booking reference number with our customer service. For instant communication, you can use our live chat where a representative will be at your service.

Please note that it can take up to 15 working days for the fund to be refunded.

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